Support
Write to us and a person reads it. There is no ticket queue to navigate and no bot in front of the inbox.
support@planmedia.aiEmail us
When you will hear back
Within one business day, and usually the same day. If something is broken and posts are not going out, say so in the subject line and it goes to the front.
What to include
- Your store address, the one ending in myshopify.com.
- What you were doing when it went wrong, in one sentence.
- The date and time it happened, and your timezone.
- A screenshot, if the problem is something you can see.
If you installed from the Shopify App Store
Your plan, your charges and every invoice live in your own Shopify admin, under Settings then Billing. We never take a card and cannot see one, so anything about the amount or the payment method is answered there rather than here.